Business IT support

Don't change your IT support company every two months. It's not worth it.

And don't pick the cheapest one.

Why us?
  • The staff (see for yourself!). Our work is coordinated by experts, among them lecturers from the Academy of Linux [in Polish]. All our administrators are professionals with many years of experience. We do not have staigaries who change every year.
  • We do not lose or forget our tasks. We manage and document them through a specialized system, that can send email notifications on progress and allows issue reporting by authorized persons from the Customer's company.
  • Availability, much higher than that of just one person (illness, vacation, other random events...), guaranteed by the contract.
  • Confidentiality and security. We sign confidentiality agreements. We maintain lists of employees entitled to access the Customer's systems. When requested, we document every servicing intervention and all actions taken.
  • Easiness of accounting. One invoice for all services in a given month.
  • Logistic and administrative works. We give advice on buying hardware and software. We arrange the transport of parts and materials, removing burden from your company.
Quality policy

You have to be able to trust your IT support company. The relationship with such company is not unlike one you have with your doctor or lawyer. Poorly chosen IT professionals can be the cause of painful and costly problems. It is also well to guard yourself against constantly changing the people in charge of your IT infrastructure.

In our offer we emphasize the competence and experience of our administrators, not the urge to become a market leader, costwise. All our administrators have several years of experience, we do not employ unpaid apprentices, we do not do so called workforce cost optimizations. The people responsible for our Customers posess knowledge surpasing that needed for everyday tasks. They are able to assist your company with professional advice, even at the strategic level. All important decisions are consulted on our internal briefings.

Concentrating our offer on price only would mean delegating less experienced, less paid employees to the same tasks.

Monthly prices for the 5-20 workstations segment.

Full service covering all possible issues (see above). A company owning 5-20 workstations, with a single office located in Warsaw. A flat, monthly rate.

The price is calculated by adding:
  • PLN 250 for each deletated server (i.e. not managed by another entity)
  • PLN 100 for each workstation
  • PLN 100 for each active network device (e.g. wireless access point)

For example, suppose a company owns fifteen workstations, one serwer and one wireless access point.
The monthly price would then be 250 + 15*100 + 100 = PLN 1850.

Additional considerations
  • the above price list is for informational purposes only and limited to common causes; the prices may be different for advanced systems,
  • all prices are monthly rates, tax excluded,
  • the above price list does not qualify as an offer as defined by article 66 of the Civil Code.

Please contact us for detailed information and a concrete offer.

In some cases we also offer hourly rates.

Expert care (consultations and advice services)

This offer is targeted at larger companies, with their own IT departments. It covers consultations and advice services, that utilize the knowledge and experience of our team, as well as solving the most challenging problems (e.g. installing and migrating key servers)

We usually propose hourly rates for such services. Our specialists' prices vary from PLN 80 to 150 per hour, depending on the expert's competence and experience.

Server and network administration for a small company

Example price calculation: a company with one server, one router or firewall (if the company owns one), network and internet connectivity, without workstations maintenance. Single office location in Warsaw, 5-20 networked endpoints. Single Internet link, at most one active network device.

The monthly rate is PLN 500.

General information on the coverage and terms of service

  • Offered services:
    • server administration (Linux, UNIX, Windows) and their backup systems,
    • routers (Cisco included), firewalls, active network devices, wireless networks, complete network security management,
    • desktop computers using Windows, MacOSX or Linux,
    • printers, including network printers and printservers,
    • installing and updating common accouning packages,
    • local network cabling maintenance: switches, network cables located inside office rooms, diagnosis - covered by the contract, larger undertakings (replacing structural cabling, fresh installations) - require separate contracts,
    • network services administration and maintenance, including email accounts and Web pages - adequate to need, possibly even company servers administration,
    • professional advice services, including strategic IT decisions.
  • Standard availability and working hours: working days, 9 a.m. - 5 p.m.
  • Guaranteed reaction times
    (administrator's intervention, in place if needed; these are NOT problem acknowledgment times)
    • problems solved by remote administration - within 4 working hours,
    • critical malfunctions requiring physical intervention - within 4 working hours,
    • noncritical and adhoc problems requiring physical intervention - within 8 working hours.
  • Available for additional cost:
    • shortening the reaction time,
    • Sundays and holidays service,
    • night hours service.